VONEXUS Enterprise Interaction Center™

Traditional PBX phone equipment was never designed for VoIP, open standards and converged voice and data. VONEXUS Enterprise Interaction Center, however, is an application-rich IP PBX solution made for enterprise IP telephony and multi-channel voice and data control. It’s even pre-integrated and complete out of the box, phones included.

True Unified Communications
Start with a single SIP-supported network to unify Vonexus EIC’s robust phone features with your communications systems, business rules and business applications. Thereafter, users get one system to manage calls and voicemail plus e-mail, faxes, Web contacts, and valuable customer information.

One System Enterprise-Wide
Vonexus EIC surrounds its IP PBX call processing with multimedia ACD routing, auto attendant, conferencing, fax, Web chat, call recording, real-time presence management, e-mail routing, unified messaging and more. Quality monitoring and end-to-end reporting also lend to offering superior customer service.

Advanced Reatures and Microsoft Applications Integration
Mobile users get features like one-number Follow-Me/Find-Me and remote message management, while advanced features including speech-enabled IVR, screen-pop and interaction tracking are optionally available via simple licensing. Vonexus EIC’s innovative Microsoft plug-ins and Interaction Client® .NET Edition desktop client integrations also embed call and interaction control tool bars in Microsoft Outlook®, Dynamics™ GP, Dynamics CRM and Office Communicator.

Leverage Vonexus EIC’s Microsoft-based architecture to integrate to Outlook® and Exchange Server for e-mail and unified messaging, along with pre-integrated plug-ins for Microsoft Dynamics™ CRM, Dynamics GP and other Microsoft products to maximize your Microsoft investment.

Single Platform to Simplify Administration, Reduce Costs
Best of all, enterprises need only the single Vonexus EIC Server and an IP network to equip from 100 to 1,000 users, from corporate employees and workgroups to contact center agents, branch offices, and remote and mobile workers. In turn, your IT staff centralizes administration to a single interface, while you reduce your total cost of ownership over PBX hardware and associated multi-point communications systems.

Desktop Productivity, Superior Customer Service
For the desktop, Vonexus EIC’s Interaction Client® .NET Edition business client  provides point & click call and Web chat controls, conferencing up to 96 parties, on-demand call recording, real-time presence management status settings, and corporate and workgroup directories and speed dials.

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Client .NET Editions for the Microsoft Environment
Available Client .NET Editions also put Vonexus EIC’s call and interaction control tool bars in Outlook, Dynamics GP and CRM, and Microsoft Office Communicator — along with features like toast, personal call rules and data screen pop.

The Call Center/Contact Center
Whether a call center or full-fledged contact center, Vonexus EIC has everything you need: IP PBX call and Web contact processing, built-in multimedia ACD routing, auto attendant, speech-enabled IVR, on-demand and rules-based recording, quality monitoring, interaction tracking and end-to-end reporting.

Messaging From Anywhere
Productively manage e-mail, voicemail and fax messages with Vonexus EIC’s Outlook-based unified messaging, and extend messaging beyond the office with the optional speech-enabled Interaction Mobile Office plug-in for “hands-free” access e-mails, voicemails, faxes, directories and status controls from anywhere.

Simplified Central Administration
IT professionals appreciate Vonexus EIC’s inherent Interaction Administrator® interface to configure users, lines and stations — including for branch locations and remote users — and to perform moves/adds/changes (MACs) in-house. The built-in Interaction Attendant® auto attendant also lets IT teams easily create and maintain ACD routing routines, call menus, IVR menus and other phone system features.

Vonexus EIC. Microsoft-based IP communications for Business Beyond Usual.